Responsive Listening through Improved Feedback Mechanisms: End-of-project evaluation

Ania Gaboune
20
September
2019
Output type
Report
Location
No items found.
Focus areas
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Topics
Accountability and participation
Information management, communication and technology
Partner field staff using mobile case management system for submitting feedback, Credit: Abdelsamad Al-Qanou, Oxfam WASH Field Officer

This evaluation assesses Oxfam's Responsive Listening through Improved Feedback Mechanisms project, funded by Elrha's Humanitarian Innovation Fund.

The project launched in five countries across the Middle East: Syria, Lebanon, Jordan, Yemen and the Occupied Palestinian Territories and Israel.

The aim of the project was to improve responsiveness to community feedback on Oxfam's programmes in the five countries. It sought to make the most of face-to-face feedback through the use of information communication technology (ICT) tools and accompanying methodologies, with the goal of using feedback to improve programming.

This evaluation report assesses the inclusivity and responsiveness of the project, and whether it will be possible for Oxfam to scale it up globally.

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